Refund policy

Returns & Refund Policy

At Elite Supps UK, we want you to be happy with your order. If you need to return an item, please read the information below to make sure your return meets our policy requirements.

Returning an Item

As a customer, you are entitled to request a refund as long as you contact us within 14 days of receiving your goods and let us know that you wish to cancel or return your order.

Once you have contacted us, you then have a further 14 days to return the goods back to us.

To be eligible for a return, the item must be:

Purchased from Elite Supps UK
Unopened and unused
Undamaged and clean
In its original, intact packaging
In a resalable condition

For clothing, the item must be:

Unworn and unwashed
In its original packaging
With all tags still attached

If your order included any free promotional items, these must also be returned. If they are not included, the retail value of the promotional items may be deducted from your refund.

Return Shipping Costs

If you are returning an item because you have changed your mind, you are responsible for the cost of return shipping.

We strongly recommend sending your return using a tracked courier service. Elite Supps UK cannot be held responsible for return parcels that are lost, delayed, or missing in transit.

How to Return Your Order

If your return meets the criteria above, please send the item back to us using a tracked courier service.

Please include a note inside your parcel with the following details:

Your order number
Full name
Address
Phone number
Email address

Once we receive your return and confirm that the item is in suitable condition, we will issue your refund.

You will receive your refund within 14 days of us receiving the goods back.

Returns that do not meet our policy requirements, arrive without the required information, or are not in a suitable condition may result in delays or refusal of a refund.

Faulty, Damaged, Missing or Incorrect Items

If your item arrives faulty or damaged, or you have received a wrong or missing item, please contact us within 48 hours at:

support@elitesuppsuk.co.uk

We will:

Cover the cost of return shipping
Offer a replacement or a full refund, including your original delivery charges

To help us process this quickly, please include:

Your order number
A description of the issue
Clear photos of the damaged item
Clear photos of the inside of the box
Clear photos of the outside of the box
A clear photo of the shipping label

Please note, Elite Supps UK cannot be held responsible for delivery issues caused by incorrect shipping address information entered at checkout.

If you have entered any incorrect information, please contact us as soon as possible at support@elitesuppsuk.co.uk so we can try to amend the order before it is dispatched.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please place a new order and return the original item for a refund, provided it meets the return criteria above.

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